how to order

If you’ve ordered from Ruthless Leather, our previous incarnation, in the past, please note that there is no longer a defined turnaround time for bespoke orders in our terms. Dave and I both work full time in our other businesses so our availability to handcraft pieces to order is limited. There’s currently a wait of 10-12 months for bespoke leather wares and 4-6 weeks for anything else. If you’re not a patient person we strongly recommend that you don’t order leather! Brahma, Paracord and Biothane pieces don’t have the same lengthy wait times.

In an effort to manage our workloads and client expectations the process for placing an order is as follows:

  • First, measure your dog’s neck or internal collar circumference using our instructions: https://ruffineddesigns.com/measuring/

  • Then, go to the shop section and peruse our designs. Do you want leather, Brahma or Paracord and Biothane (see our FAQs for more info)? Would you like to buy a ready to ship item or order a bespoke piece? If you find what you like in the ready to ship section add it to your cart, checkout and then you’re done!

  • If you’d like a bespoke piece (or pieces) add all the items you wish to order to your cart and checkout. Your confirmation email may go to your spam folder so please add us to your address book (but know this may not be a guarantee that future emails won’t also get flagged as spam). We’ll respond with an approximate turnaround time for your bespoke pieces within 3 business days and you’ll then have 24hrs to decide if you’d like your items added to the production queue. If at that point you decide not to proceed you can request a full refund.

Our FAQs and Terms and Conditions have been updated to reflect all the changes to our business.

Please do not order brass hardware if your dog has light fur. There is more info in the terms (link above).

If you’re in Sydney and would like to make an appointment to see our display rack (also known as the ready to ship section) in Alexandria, or to have your dog’s neck measured, please use the contact form to get in touch.

Cheers,
Ruth & Dave

ruffined designs