terms & conditions

Ordering from this website constitutes your agreement to the following terms and conditions.

turnaround time
Items purchased from the ready to ship section will be posted within 5-7 days of the funds clearing in our bank account.

Gift vouchers are delivered electronically.

The turnaround time on bespoke orders varies and depends on Ruth and Dave’s availability. You’ll be given an approximate timeframe before you pay for your order.

prices
All prices are listed in Australian Dollars and are inclusive of GST. The prices of products and shipping and handling on this website are correct at time of issue but may change at any time without notice and are subject to availability.

payment
We accept payments via Direct Deposit (EFT) and Stripe (credit card). If you choose EFT full payment needs to be transferred within 24 hours or your order will be cancelled.

delivery information
All orders are sent via Australia Post, you’ll be sent tracking details when your parcel is lodged at the post office. Shipping charges are displayed at checkout. If you don’t select the signature on delivery and insurance options we will not be liable or able to assist you should your order go missing in transit.

We only ship to Australian addresses.

After your order has been dispatched please allow five to seven business days for delivery.

If an order is returned to us due to incorrect address being provided during checkout, redelivery is at the customer’s expense.

please note
We may change, without notice, shipping and handling charges resulting from any price increase made by our provider.

return policy
All sales are final. We are unable to accept returns if you order the wrong size or you simply change your mind.

warranty
Please refer to our FAQs for warranty details.

sizing
As our collars are hand-made please note that, in rare circumstances, they may be up to 1cm smaller or bigger than you specified in your order. As there are multiple holes on each collar, so long as you measure correctly as per the instructions, it will fit your dog.

decorations
We cater to all neck sizes and bespoke collars are made-to-order so sometimes the distribution of decorations may differ slightly to the product photo on our website.

a note about coloured pyramids
While test driving our coloured pyramids we found that if your item receives very gentle use the anodized surface remains intact. If however, it comes into contact with other surfaces (ie lying on concrete, running through the bush, playing biteyface/neck with another dog), the colour wears off the tips of the pyramids quite quickly. There is no refund or return if this happens to your collar.

ready to ship pieces
These items are all in excellent condition, but some may have minor blemishes or have been worn by other dogs on photoshoots. If this is the case the piece will be discounted to reflect that. They are sold as is, there are no refunds or exchanges.

order changes
You cannot cancel an order once the checkout process has been completed. If you have made an error please contact us immediately, quoting your order number, to rectify your mistake.

errors
In the event that a product is listed at an incorrect price due to a typographical error we reserve the right to refuse or cancel any orders placed at the incorrect price.

copyright
Ruthless Things Pty Ltd T/A Ruffined Designs is the copyright owner of all the contents of this website. Nothing may not be reproduced without our specific written consent.

privacy
All personal information gathered is treated as private. We never disclose any information to anyone else.

disclaimer
The information contained in the website is believed to be accurate and current, it is provided in good faith on an “as is” basis. Ruthless Things Pty Ltd and their employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accepts any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website.

safety waiver
All our products are made with the highest quality materials available and are designed to last. It is your responsibility to check the condition of your wares regularly to ensure the safety of your pet and others. We accept no responsibility for injury or damage caused during the use of our products.