Ordering from this website constitutes your agreement to the following terms and conditions.

turnaround time
Items purchased from the ready to ship section will be posted within 5-7 days of the funds clearing in our bank account.

Gift vouchers are delivered electronically.

The turnaround time on bespoke orders varies and depends on Ruth and Dave’s availability. You’ll be given an approximate timeframe after you order. See this page for full details.

prices
All prices are listed in Australian Dollars and are inclusive of GST. The prices of products and shipping and handling on this website are correct at time of issue but may change at any time without notice and are subject to availability.

payment
We accept payments via Direct Deposit (EFT) and Stripe (credit card). If you choose EFT full payment needs to be transferred within 24 hours or your order will be cancelled.

delivery information
All orders are sent via Australia Post, you’ll be sent tracking details when your parcel is lodged at the post office. Shipping charges are displayed at checkout. If you don’t select the signature on delivery and insurance options we will not be liable or able to assist you should your order go missing in transit.

We only ship to Australian addresses.

After your order has been dispatched please allow five to seven business days for delivery. If an order is returned to us due to incorrect address being provided during checkout, redelivery is at the customer’s expense.

We may change, without notice, shipping and handling charges resulting from any price increase made by our provider.

return policy
All sales are final. We are unable to accept returns if you order the wrong size or you simply change your mind.

warranty
We offer a three year warranty but your wares will likely last a lifetime if you follow our care instructions. If your purchase breaks (ie no longer functions as intended) within three years of normal wear and tear we will repair it. Please contact us by email for return instructions. We reserve the right to refuse any return at our discretion. If the item is more than 6 months old return postage is at the customer’s expense.

Discounted and sale items, purchased either online or at an event, have a six month warranty. However, they are not of lesser quality than bespoke pieces so will likely last your dog’s lifetime.

Please note that:

• None of our products are chew or nibble proof!
• Damage caused by your dog [or another dog] is not covered by our warranty.
• If you have a dog that is hard on collars, either in play or by rubbing on brickwork or concrete we suggest you order a leather No Frills.
• Agitation work is not considered normal wear and tear.

To get the best longevity from your purchase we recommend that collars are only worn when going on an outing and that leather items are kept dry and conditioned. Martingale/training collars should never be left on a dog that’s not attached to a leash. If your wares come in contact with salt water and/or sand please rinse thoroughly in cold water afterwards.

sizing
As our collars are hand-made please note that, in rare circumstances, they may be up to 1cm smaller or bigger than you specified in your order. As there are multiple holes on each adjustable collar, so long as you measure correctly as per the instructions, it will fit your dog.

leather
While we do our best to only buy hides that are the same colour as our photographed samples, leather colours fluctuate from hide to hide. Your leather wares may not look identical in colour to those pictured – particularly burgundy and chestnut. Feel free to ask to see a sample of our current leather stock before ordering.

brahma and biothane
Neither of these substrates like continuous exposure to UV. If you leave one of these collars on your outside dog all day every day it will go hard over time. They also don’t like coming into contact with spot on flea/tick treatments or tick collars.

hardware
Silver hardware is stainless steel, brass hardware is solid brass, black hardware is plated steel.

The plating on black hardware can chip and wear off over time.

It is perfectly normal for the greenish patina from solid brass to end up on your dogs fur and then get transferred back onto the Brahma/Biothane. It can be cleaned off with a baby wipe or soap and water.
If you have a light coloured dog please do not order brass hardware as it will turn the coat a greenish colour where it’s in contact with the brass.

decorations
We cater to all neck sizes and bespoke collars are made-to-order so sometimes the distribution of decorations may differ slightly to the product photo on our website.

a note about coloured pyramids
While test driving our coloured pyramids we found that if your item receives very gentle use the anodized surface remains intact. If however, it comes into contact with other surfaces (ie lying on concrete, running through the bush, playing biteyface/neck with another dog), the colour wears off the tips of the pyramids quite quickly. There is no refund or return if this happens to your collar.

ready to ship pieces
These items are all in excellent condition, but some may have minor blemishes or have been worn by other dogs on photoshoots. If this is the case the piece will be discounted to reflect that. They are sold as is, there are no refunds or exchanges.

order changes
You cannot cancel an order once the checkout process has been completed. If you have made an error please contact us immediately, quoting your order number, to rectify your mistake.

errors
In the event that a product is listed at an incorrect price due to a typographical error we reserve the right to refuse or cancel any orders placed at the incorrect price.

copyright
Ruthless Things Pty Ltd T/A Ruffined Designs is the copyright owner of all the contents of this website. Nothing may not be reproduced without our specific written consent.

privacy
All personal information gathered is treated as private. We never disclose any information to anyone else.

disclaimer
The information contained in the website is believed to be accurate and current, it is provided in good faith on an “as is” basis. Ruthless Things Pty Ltd and their employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accepts any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website.

safety waiver
All our products are made with the highest quality materials available and are designed to last. It is your responsibility to check the condition of your wares regularly to ensure the safety of your pet and others. We accept no responsibility for injury or damage caused during the use of our products.